FAQ

-Do you deliver worldwide ?

-When will I receive my order ?

-Are the products are guaranteed, and do you have an after sales service ?

-How can i pay for my order ?

Is the payment secured ?

-Is my machine compatible ?

-how much cost a coffee with your capsule ?

-Which coffee do you recommand ?

-Are all materials food grade ?

-Can I put the capsule in the dishwasher

-Can I do other drinks with this capsule ?

-Can I put coffee in grain in my capsule?

-How many coffees can I do with my capsule CapsoGusto ?

ANSWERS

  1. Do you deliver worldwide ?

We deliver anywhere in the world.

  1. When will I receive my order?

We ship all our orders within 24 hours. The average delivery time is 3 days business in France. You can follow up your package on : www.laposte.fr with your tracking number.

  1. Are the products are guaranteed, and do you have an after sales service ?

Our after-sales service is available from Monday to Friday from 10 h to 12 h and from 13:30 to 16: 00 at the 06.25.80.79.77. You can also write us by mail: contact@capsogusto.com contact@capsogusto.com

Our stainless steel capsule is guaranteed for life.

  1. How can i pay for my order ?

You can use your Paypal account, your credit card or pay by check. The fastest way is the credit card (Carte Bleue ®, Carte Visa ® ou Carte MasterCard ®) Through Paypal, you can also pay by American Express.

  1. Is the payment secured ?

Yes all payments made on our site are secure. For your bank card secured regulations, we have chosen the encrypted solution and the secure services of our credit Bank of the north (secure payment Payzen Secure ).

  1. Is my machine compatible?

Our capsule is compatible with the machines Dolce Gusto®. You can use it with the models: Circolo, Picolo, MiniMe, Oblo, Genio, Melody, Creativa,Drop, Movenza, Jovia, Lumio...

  1. How much cost a coffee with your capsule ?

With a normal pack of 250g grounded coffee, your cup of coffee will only cost you around €0.07.

  1. What kind of coffee do you recommend?

You can use the ground coffee of your choice, according to your taste, but we recommend a grind of 6 and a coffee with an espresso grind in order to find the froth of your coffee. Once your package is open, we recommend that you keep it cool in a plastic airtight box to keep all of its aroma.

  1. Are all materials food-grade?

Yes, all materials are food grade. The stainless steel used for the capsule but also all the silicons parts. Those are food grade until 250°C (FYI : The hot water that runs out of your coffee machine don’t reach 90°C.) This guarantee you a complete food grade product, with the Europeans standards CE & NF.

  1. Can I put the capsule in the dishwasher ?

Yes, our capsule was designed to simplify your life, and so you can put it in the dishwasher without damaging it.

  1. Can I do other drinks with this capsule ?

Yes you can make chocolate, tea and even milk or cappuccino. You should know that any material that dissolves should not be compressed in the capsule. That's why we recommend to put a teaspoon and a half instead of two when you want to make a chocolate.

  1. Can I put coffee in grain in my capsule?

Our capsule is made for grounded coffee. However, nothing prevents you to grind grain coffee yourself, and then put in our capsule.

  1. How many coffees can I make with my capsule?

You can make as many coffees you wish. Indeed our capsule material is stainless steel and therefore does not wear out.